Shipping & Returns

WE ARE COMMITTED TO 101% CUSTOMER SATISFACTION!

SHIPMENTS:

Your order will be shipped out in 24 hours excluding holidays and weekends (most of the time on the same day). Delivery times vary depending on preferred shipping method and delivery address . We will notify you immediately if an item is currently out of stock or discontinued. In most cases if an item is listed on the website, it is available for immediate shipment. You will be emailed the delivery confirmation on your shipment ASAP!

RETURNS: 

101% customer satisfaction is our goal. If you are not happy with your purchase for any reason you can send it back to us for a full refund or exchange. No questions will be asked. Customer suggestions and opinions are most welcomed to improve our customer service. If you need to return an item for whatever reason, please contact usfirst (info@crystalflorida.com) and include your phone number, the order number and a valid e-mail address.  Returns must be packaged in the original packaging and be in re-sellable condition.  The customer is responsible for shipping costs unless we are at fault. If the item was damaged during shipment to you, please contact us immediatley so we can file a claim with the delivery company.  

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