Mission Statement:

At Crystal Florida, your COMPLETE SATISFACTION is our goal.

Privacy Policy:

We respect your privacy.  We will not sell, share, or rent this information to others.  To provide the best products, information and customer service, we maintain records of all business dealings.  You will receive Crystal Florida's updates of news, special offers, new products, and promotions via the mail and/or e-mail.  If you do not wish to receive our mailings, please contact us at info@crystalflorida.com

Guarantee:

We, here at Crystal Florida are very proud of our 100 % handcrafted product line.  We insure all shipments and our packaging is expertly done to provide "safe delivery".

Payment Methods:

We accept checks and money orders in addition to;

Return Policy:

Returns will only be granted if the merchandise has a manufacturer's defect.  No returns will be granted because the item color does not match the  color  on  the  monitor  or  because an item   differs by 3 mm. or less in either dimension.

All returns must be approved by us before you can return the item(s).  A claim must be filed via e-mail within 10 days of receipt of the item, and you will receive a reply within a day otherwise the claim can be considered as not received.  If you need to return an item, contact us and include the reason that you wish to return the item(s), your phone number, the order number, the item, and a valid e-mail address.  Returns must be packaged in the original packaging and be in resellable condition.  The customer is responsible for shipping costs unless we are at fault.  If the item was damaged during shipment to you, then file a claim with the shipper.  We reserve the right to charge a restocking fee after an order has been processed.

Once an order has been shipped, we cannot cancel the order.